Baggage Problems
COMPLAINT: Lost bag! Ruined vacation

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Old Jan 1, 2017, 6:26 PM
Paulybells Paulybells is offline
Join Date: Jan 2017
Posts: 1

Emirates airlines I have highly rated you for many years as a passenger but I have never been more disappointed or frustrated as I am now on my vacation. You have officially ruined my holiday and wasted my money for this trip. I would like FULL COMPENSATION FOR BOTH MYSELF AND MY FRIEND FOR WHAT IS A WASTE OF A TRIP!!!

I flew from jhb to dubai and then to Singapore 3 days ago, 28 Dec flight ek766 and connected another delayed flight ek404 in dubai. Due to your multiple delays, my bags never made it onto the Singapore flight. The next evening only one of my bags get delivered to my hotel. The other one, 3 days later can still not be traced! That is the bag with my clothing.

I have spent the past 3 days travelling to the airport and being on the phone with your call Centre. Still no bag!!! It is embarrassing and completely unacceptable!

Changi airport has sent multiple emails to dubai airport and still no response! U have completely ruined both mine and my friends holiday and new years eve!!! We were only in singapore for 5 days. For a world class airline it is absolutely shocking!!!

I cannot buy clothing in singapore as I am bigger than a size 12 and this is considered plus size!! So no clothes at all for a vacation! No swimsuits, new years eve outfits, cool clothing for this climate, underwear!!!

To make matters worse, in jhb the check in counter put my bags under my friends name Carlyn Stacey Manchest and hers under mine Paulette Blanche Fortune. When we queried it, he said oh sorry you look alike but as long as you stay together it will be fine. She has had to tag along the whole wat as the bag is in her name! TWO wasted holidays! I want to claim from insurance for this whole trip! This is now a big problem!

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