[pamella01]

I booked a flight with American Airline from BWI to Jamaica during the month of May. My grandmother passed away and had to go for her funeral. I called the reservation department because I had to change my flight from one location to another (from Kingston to Montego Bay) I agreed to the change fee charges and was told there would be an additional charge for the flight to Montego Bay. I was told it would be an additional $147 however I got back home after the most depressing time of my life to find out I was charged more than what was quoted. I have been in contact with the customer relations department and I was told "sorry for any miscommunication. While we regret your continued dissatisfaction with our response, we believe it is reasonable and appropriate based on the available fares at the time of your itinerary change." I spent almost $900 for a flight to JA not to mention the hardship I have already went through to bury my grandmother. For me to pay the price for American Airline representative not communicating the price correctly. I feel this is very unfair on my part; I frequently travel and American Airline has always been my preference if available but after this incident I am sorry to say I will avoid traveling with this airline as well as discouraging others to do so.