Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Nov 13, 2017, 7:38 PM
mbhogal mbhogal is offline
 
Join Date: Nov 2017
Posts: 1
Angry Disappearance of 96K+ Miles ; Flying Club ID: 1047256100

Totally disgusting and unprofessional experience with Virgin Atlantic Flying club Customer service and Executive office.

I had 96K+ Flying club miles which disappeared on Nov-5th. I called Customer service and they mentioned that those points have expired, if you want to reinstate them, you can buy 10% point for USD $296. I was shocked as I called on Nov-13, one week after it expired and excepted that as one time courtesy, they will reinstate those point. To my surprise I was told "We enforce our policies very strictly ... " in other word we don't give it a damn for customer care

I Contacted the Executive office (Mark Anderson - Executive Vice President, Customer) and someone on his behalf responded - "We do offer the option to have you miles reinstated after a 10% purchase as advised by my colleagues, and do feel that this is a fair compromise. As such, and with regret, I’m afraid that this would be your only option."

This is a scam and I'm looking for help if someone can point me to the right direction
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations flying American using Etihad Guest Miles aupadras Etihad Airways Complaints 0 Apr 23, 2013 3:16 PM
Frequent Flyer Program Waiting months for miles and double miles promotion to be credited nightice Etihad Airways Complaints 5 Aug 7, 2012 5:03 AM
Frequent Flyer Program Using Flying Blue miles to book a Paris hotel - total scam alistairsmith Air France Complaints 0 Mar 10, 2012 9:25 PM
Frequent Flyer Program $9 Club Cancellation Wilfredo Bojos Spirit Airlines Complaints 1 Jun 8, 2011 8:57 AM


All times are GMT. The time now is 1:02 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020