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COMPLAINT: Air India. They will not reply to you if they have to refund your e-ticket.

 
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Old Jul 23, 2011, 7:20 PM
debair debair is offline
 
Join Date: Jul 2011
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I am entitled to a partial refund on my cancelled E-Ticket but I am being refused my refund by Air India. I contacted [email protected]<mailto:[email protected]> (this is the only way to ask for refund...via email) and the relevant regional managers of air India many many times but they either do not reply back or they tell me that partially utilized tickets are not refunded. Its been 6 months since I applied for my refund.
I can prove to you that there is a refund for partially utilized ticket. Firstly, Air India reservation confirmed to me when I cancelled my ticket that I will receive a partial refund for the unused part of the ticket. That is why they referred me to [email protected].
Secondly, in the company website there are clear and legal statements that confirms that partially utilized tickets are refundable. Let me guide you as to how to find the statements. Please see below:

1. Go to your website http://home.airindia.in/SBCMS/WebPages/Home.aspx.
2. Click on FAQs or http://home.airindia.in/SBCMS/Webpag...q.aspx?MID=206 or Home > FAQs > Refund/Cancelations/Rebooking
3. Please see the very first Q&A:

1. How do I apply for a ticket refund?
A. You can submit a ticket for refund, which is either partially utilized or totally unutilized, within one year after expiry of the validity of the ticket. The refund would however be processed subject to the fare restrictions of the ticket. If the payment has been done in cash, a cheque with the refund amount is sent to the address as specified by the passenger. If the payment has been made by credit/debit card, then the amount is credited back to the same credit card account. The refund cannot be processed to an alternate card account. The transfer to any other card account if required would have to be requested by you to your card issuing bank only. If the payment is made by direct debit-bank transfer, the amount would be credited back to the same bank account that it was debited from.

After the above proof, I am not sure how is my request being denied? Is there no authority in Air India who can ensure that their valued passengers are taken care of in the most professional way as their counterparts do in other airlines?

Please do not fly with Air India. It is a bad airline.
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