COMPLAINT: Worst Airline ever/Promised Refund but denied later

Thread Tools Display Modes
Old Aug 29, 2017, 4:28 PM
archvin archvin is offline
Join Date: Aug 2017
Posts: 1

One of the most unethical business practices I have witnessed. I changed return tickets and paid a change fee (per Ticket policy) and I was told by the ticket reservation agent that I should be expecting a refund of $218-50 on my credit card on 8/2/17. I was told that the refund will be issued in 3-5 business days to the credit card. The refund did not appear on my credit card after I checked with my credit card company and I called Lufthansa and I was told that Refund is already issued and it should be an error on the Credit card company side. I called Lufthansa again on 8/22 (my 4th call to Lufthansa on this issue since changing reservation) and I was told that Lufthansa did not issue the refund yet and the customer service agent told me that they are escalating and sending a refund request to Refunds Dept and I should see refund transaction in couple days. Today (8/29) I called Lufthansa again (5th call to them on this) and I was told that it was a mistake and no refund can be issued. All the customer service agent could say was Apologies. I am like Really ? This is one of the worst business practice I have ever seen. I am never going to fly Lufthansa in my life. They are an unfair business and lie to consumers. I would request FTC (federal Trade commission) to look into the business practices Lufthansa uses in USA and put a stop to this.
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Was denied in refund Fawkes Lufthansa Complaints 0 Nov 20, 2016 3:28 PM
Customer Service did not give me refund as promised and more emiratesishorrible Emirates Complaints 0 May 5, 2016 8:02 PM
Canceled / Delayed / Overbooked USAirways promised compensation and then denied it dorshka Flights Canceled / Delayed / Overbooked 3 Nov 17, 2014 9:02 PM
Check-in / Boarding Falsely promised refund just to get us to move ReachALifeToday Delta Air Lines Complaints 1 Jun 15, 2013 6:31 AM
Customer Service Missing Refund From Etihad for nearly 5 months after being promised regularly Afroaz Etihad Airways Complaints 2 Jun 14, 2012 6:23 PM

All times are GMT. The time now is 9:41 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors