Reply
Customer Service
COMPLAINT: Disabled, requested service and didn't get it

 
Thread Tools Display Modes
  #1  
Old Mar 29, 2018, 2:54 PM
tracymorrison tracymorrison is offline
 
Join Date: Mar 2018
Posts: 1

I was promised help since I just had hip surgery on both legs of my trip, I am on crutches, non weight bearing. The customer service agents were rude, never offered to help. When we did find one in Miami on the way back I had to wait for 30 minutes for an attendant and we barely made it thru security. Then the TSA made me 'try to walk' thru the scanner because they didn't want to leave me in the wheelchair. I have never been treated so bad, I feel terrible for those that are permanently disabled. How disgraceful for them to make you feel like they do. Then to top it off on our way back to Dallas my luggage was LOST and the other two bags were delivered to terminal A and we were in D. Now on crutches how in the hell I am I supposed to do that?!!! No one offered to help, no manager was available. It was terrible. Finally a fellow passenger helped and brought it back to terminal A. I feel like compensation for this fiasco is needed along with a big fat refund on what they charged me for my bags!!! For those permanently disabled, DO NOT fly American.
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Check-in / Boarding Norwegian denied boarding to disabled person with service dog EShannon Other Airline Complaints 1 May 25, 2017 12:08 PM
Check-in / Boarding Denial of pre-requested wheelchair assistance leads to passenger being stranded priti_24 United Airlines Complaints 4 Jun 20, 2016 8:24 PM
Customer Service Airline Discrimination Law Firm Requested djdprodair12 Customer Service 0 Jul 24, 2012 10:23 AM
Customer Service American Airlines poor service to Disabled Veteran brian.d.ingle American Airlines Complaints 0 Aug 4, 2011 7:45 PM
Customer Service American Airlines poor service to Disabled Veteran brian.d.ingle American Airlines Complaints 0 Aug 4, 2011 7:44 PM


All times are GMT. The time now is 4:38 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
BallisticTshirts.com

counter free hit unique web
unique visitors