Old Oct 11, 2017, 1:55 PM
namestartswithn namestartswithn is offline
Join Date: Oct 2017
Posts: 1
Thumbs down Not Allowed Accommodation For My Medical Equipment

My mom booked my girlfriend and I two basic economy tickets to get back to NY from our trip to another state. I rely on a BiPAP machine at night and it just barely fit United's basic economy carry-on rules.

I contacted United and complained. As it was I had to choose between taking my equipment and taking "luxuries" like a change of clothes or any toiletries. United said I could take my medical equipment, but in return would only be allowed a personal item. When I got really steamed and asked for a refund, they told me I was free to cancel the flight and receive my money back.

I'm a longtime disability advocate, and people with disabilities should be allowed to fly without their medically necessary equipment counting against their bag limits in any way.

I filed a complaint with US DOT and will not fly United again. Nowhere was it explained to my poor mother that United's limits were so restrictive. She booked via Expedia.
baggage, disability, expedia, united, usdot

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