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Southwest Airlines’ new “no show” policy takes effect today

 
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Old Sep 13, 2013, 11:24 PM
A320FAN A320FAN is offline
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Whiners take note:

Southwest Airlines’ new “no show” policy takes effect today


By Sheryl Jean
[email protected]
7:00 am on September 13, 2013 | Permalink







Starting today, Southwest Airlines won’t let passengers skip a flight.
Welcome to the carrier’s new “no show” policy.

Travelers with nonrefundable fares or a portion of those fares must use, change or cancel them at least 10 minutes before departure or lose the unused portion of full fares and the remaining reservation will be canceled.
The Dallas-based airline said in April that it would launch the policy to help it better predict available seats and reduce the number of empty seats on flights.

Until now, Southwest passengers faced no penalty for not showing up for a flight. The airline still doesn’t charge high change fees like some of its rivals.

Southwest’s new policy affects airfares, including Wanna Get Away and Ding fares, made on or after May 10. Customers who cancel a Wanna Get Away or Ding fare before departure can reuse their funds toward future Southwest travel without a change fee.

The new policy does not apply to military fares, senior fares or travel during certain irregular operations such as severe weather conditions. And Southwest customers with refundable, round-trip “Business Select” and “Anytime” fares can request a refund or hold funds for future travel.
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