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Reservations
COMPLAINT: Procedures?

 
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Old Nov 19, 2017, 5:29 AM
philippe philippe is offline
 
Join Date: Nov 2017
Posts: 1

I was supposed to go from Madrid to Jakarta on business class on November 9.
In Madrid I got my boarding pass up to Jakarta.
My flight from Madrid to Paris was AF 1801 on November 9. This flight arrived late, it landed at 20.15 approximately. I did inform the cabin crew that I had an AF correspondence to Singapore, they said that operations were informed and there would be no problem.
I rushed to gate K30, and I arrived at 20.30 approximately. So 20 minutes before departure. I was told that I was too late. I said that I was in time, that the AF plane from Madrid was late, that they knew about it, that the plane was still at the boarding gate. The only reply I got was that there were procedures!!

This of course is totally unacceptable. I am ready to bet that my seat was occupied by a GP. Even if this is not the case, why an AF plane cannot wait 10 minutes a passenger who is slightly late because the incoming flight, also from AF, is slightly late? With already a boarding pass. Is this an AF procedure? To disregard information showing that a passenger will be slightly delayed due to well documented late arrival? I took the same flight the following day and the last passenger boarded after 20.45. Did the procedures change?

I also just want to mention that I was offered a night in a hotel of medium category in a totally lost area. No compensation whatsoever was offered. I of course had no clothing to change and also not any warm cloth. I also had no opportunity to buy it.

Even if this is not a reason for a different treatment, I will mention that I was travelling business class and that I am a gold frequent flyer with AF.
And that I never saw anything similar in all my life. What a shame!
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