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COMPLAINT: Turkish Airlines Carelessness with Customers' Luggage

 
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Old Dec 3, 2017, 10:07 PM
Muhammed Mustafa Muhammed Mustafa is offline
 
Join Date: Nov 2017
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• My wife and kids were travelling from Moscow to Hurghada via Istanbul on 27/08/2017 flight number TK 0702/28, one of their baggage in which all their new stuff that they bought over the trip and other new stuff bought earlier this year, did not arrive,
• The representative of Turkish Airlines had a list of all the baggage that were not shipped on board the same flight and our bag was on that list (so they admitted that the bag was not on board) and they told us to come back the next day
• We came back the next day (3am in the morning) they had a list of all the shipped bags on that next day and our bag was on that list (so they admitted that they had sent it on that next day) but it was not there
• The local Turkish airlines office managed to friendly ask the airport authority to check the cameras recordings to make sure that bag was not stolen somewhere between the aircraft and the baggage claim and the authority after reviewing the tapes responded that, the bag never even arrived
• They told us to come back the next day, we came back again at 3am! And the bag was not there
• They also asked me to write a list of my lost belongings and they values.
• I wrote the a list and the total value was $3,806
• After one month on the 29/09/2017 they informed me that the bag was considered lost and that the case was forwarded to the “Claims Department”
• On 03/10/2017 the offered me $600
• I refused their offer
• They responded asking for the original receipts of my belongings, which is impossible!
• I responded that most of the receipts were in the lost bag, and as for the receipts of the belongings that I had bought earlier this year, nobody keeps the receipts of everything they buy unless it is something with a warranty (otherwise everyone would need a room in his house to store his life time receipts)
• They ignored me for 12 days NO Response!
• I wrote a reminder that I, the harmed and suffering customer had been waiting for their response for 12 days and asked them if that was their definition of “Customers Service”!
• They responded 2 days later claiming that this was their maximum limit of compensation and that, they would need the original receipts of my lost belongings.
• I responded that, they can’t keep asking for the receipts THEY LOST in order to compensate me for the baggage THEY LOST!
• I refused their offer again and told them that I am going to spread the word publicly and that I am also going to consult my lawyer and a specialized lawyer in Turkey.
• They responded on the very same day and increased the compensation from $600 to $900 (so they were lying when claimed earlier that the $600 was their maximum)
• On 13/11/2017 I refused their offer and told them that the increase of $300 does not even cover the cost of consulting a lawyer, and that the total compensation they are offering, does not even come close to half the value of my lost belongings.
• They have ignoring me ever since the 13th of November 2017 to date.
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