General Discussion For General Airline matters.

Thread Tools Display Modes
Old Feb 13, 2017, 3:44 PM
fauada fauada is offline
Join Date: Feb 2017
Posts: 1
Thumbs down Worse Company ever American Airlines

I had booked a flight from Calgary to Guarulhos leaving on Dec 21,2016 connection in Dallas in a 15 hours flight. I got a flight canceled and re booked to a over 30 hours flight 3 connection. Within this 3 flights all of it got delayed and no assistance was provided in terms of food or even correct information. Got in Guarulhos. On the flights back (Guarulhos-Dallas 14 jan - AA(962) , we stayed inside the plane waiting for the plane to get fixed with he most rude crew I ever see in my life. Screaming at the passenger and not even offering water while we wait to whatever gets fix. After 2 h delayed we departure from Guarulhos, flight delayed issues in the connection flights again. Got in Calgary and not surprised my brand new luggage was completed damaged as Ive never see before. When to AA to register a complaint, I had to sent my luggage to get fix with a promised of get it delivered to my place after the service. Toke 3 weeks to AA get back to me with a message that I had to go get the luggage because the person responsible was on vacation and they couldnt deliver my luggage. Talked to someone and after 1 week negotiating I got the luggage delivered to my place. The service done was as bad as AA service and AA wont accept the luggage back for a new fix. I am very disappointed by AA service in general from the beginning to the end. From my check in in YYC to my luggage delivered and horribly fixed. This was my last trip with AA and my feed back will always be negative towards the company.
aaa, american airlines

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Turkish Airlines: The Worse Customer Service I Received Ever JustTheFacts Turkish Airlines Complaints 1 Apr 18, 2016 8:10 PM
Customer Service Spirit Airlines: Worst COMPANY Ever uadmilda Spirit Airlines Complaints 13 Nov 17, 2013 10:08 AM
Customer Service Delta is worse than ever KENTREYNOLDS American Airlines Complaints 1 Oct 24, 2011 2:25 PM
MALAYSIA Airlines - The worse I have ever traveled with Nils Carlson Other Airline Complaints 8 Oct 8, 2009 2:37 AM
Customer Service Can They Be Worse in ANY Aspect?? unhappy-with-united United Airlines Complaints 3 Jun 6, 2009 2:55 AM

All times are GMT. The time now is 1:24 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023