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COMPLAINT: iberia changed my flight without consent

 
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Old Jan 11, 2014, 6:09 PM
unflatteredtraveler unflatteredtraveler is offline
 
Join Date: Jan 2014
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I booked my flight to la Coruņa from Madrid through Iberias' website. They took it upon themselves to change my flight from and 11:30 am flight to a 7:30 am flight without any warning. Mind you I will not be arriving to Madrid untill 8:30 am. I called immediately after the website checkout and advise them of the situation. They told me I have to pay additional fees to change flights. Or email them directly for a review. I have emailed then and gotten no response. I have called, visted the counter at the airport and still the situation is not corrected. I am at my wits end. I do not know what other recourse to take for them to put me in my original flight without paying a penalty as it was notymy fault. Anyone have any suggestions on what I could do. The flights cost me five hundred dollars for six people and they are telling me the service fee to change it is $560.00 dollars for all six thats double what I paid for and it wasn't my fault. As the days pass the flight get booked and the prices rise. I do not know who can I tell my sob story to and get my situation corrected.
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Old Jan 13, 2014, 7:29 PM
bilingual bilingual is offline
 
Join Date: Oct 2010
Posts: 84

Originally Posted by unflatteredtraveler View Post
I booked my flight to la Coruņa from Madrid through Iberias' website. They took it upon themselves to change my flight from and 11:30 am flight to a 7:30 am flight without any warning. Mind you I will not be arriving to Madrid untill 8:30 am. I called immediately after the website checkout and advise them of the situation. They told me I have to pay additional fees to change flights. Or email them directly for a review. I have emailed then and gotten no response. I have called, visted the counter at the airport and still the situation is not corrected. I am at my wits end. I do not know what other recourse to take for them to put me in my original flight without paying a penalty as it was notymy fault. Anyone have any suggestions on what I could do. The flights cost me five hundred dollars for six people and they are telling me the service fee to change it is $560.00 dollars for all six thats double what I paid for and it wasn't my fault. As the days pass the flight get booked and the prices rise. I do not know who can I tell my sob story to and get my situation corrected.
How did they "change" it? - your booking confirmation email contains the flights you have paid for and accepted, if Iberia later have changed the departure times, you have a solid cause, otherwise you have not been alert when you booked the flight.
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double charging, iberia airlines, no help airline, service fee


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