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COMPLAINT: Flight booked and paid on iberia.com not honored

 
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Old Jul 9, 2011, 5:07 PM
drhongjiang drhongjiang is offline
 
Join Date: Jul 2011
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I booked and paid return flight on iberia.com between Barcelona and Casablanca on flight IB7709/IB7711, operated by Royal Air Maroc.

There was no issue from Barcelona to Casablanca with Royal Air Maroc.
On return from Casablanca to Barcelona, I was refused to board the flight by Royal Air Maroc because I was told they couldn't find the reservation in the system. I was forced to pay another ticket from Casablanca to Barcelona.

I have contacted iberia.com via its website, but they refused to resolve the issue, referring me to Royal Air Maroc. I have no issue with Royal Air Maroc because I paid my original booking through iberia.com, and I booked an Iberia flight (IB7711), even though it is operated by Royal Air Maroc.

I want to file a court complaint, but I'm living in New Jersey. Anyone knows whether NJ courts take such a case?
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Old Jul 9, 2011, 9:42 PM
A320FAN A320FAN is offline
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Join Date: Jan 2011
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Originally Posted by drhongjiang View Post
I booked and paid return flight on iberia.com between Barcelona and Casablanca on flight IB7709/IB7711, operated by Royal Air Maroc.

There was no issue from Barcelona to Casablanca with Royal Air Maroc.
On return from Casablanca to Barcelona, I was refused to board the flight by Royal Air Maroc because I was told they couldn't find the reservation in the system. I was forced to pay another ticket from Casablanca to Barcelona.

I have contacted iberia.com via its website, but they refused to resolve the issue, referring me to Royal Air Maroc. I have no issue with Royal Air Maroc because I paid my original booking through iberia.com, and I booked an Iberia flight (IB7711), even though it is operated by Royal Air Maroc.

I want to file a court complaint, but I'm living in New Jersey. Anyone knows whether NJ courts take such a case?
A court in New Jersey has no jurisdiction here.Try in Spain
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