COMPLAINT: Cancelled my reservation and now won't give me back my money!

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Old Oct 27, 2008, 9:30 PM
Tamra Jankowski Tamra Jankowski is offline
Join Date: Oct 2008
Posts: 1

Let me just say I am furious. I had a United Thanksgiving flight booked from Rochester Ny to San Jose CA, and as I see many of you are experiencing, the flight was dropped by United. I decided rather than make the trip, I would cancel it. That was on August 11th. I was told it would be 2 credit card billing cycles to process my refund. Why is that? It takes minutes for them to charge your credit card! But nevertheless, I was forced to wait. It's now Oct 27th and I have yet to see my refund. I booked everything through - never again! They just keep bouncing me around, extending the time frame that United takes to process my $520.00 refund.

Last edited by Tamra Jankowski; Oct 27, 2008 at 9:33 PM. Reason: identifying the airline in the subject
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Old Oct 28, 2008, 3:22 AM
Silent Bob Silent Bob is offline
Join Date: Sep 2007
Location: NY NY
Posts: 510

You shouldn't go to United fore a refund, you need togo back to, they are the ones responsible for the refund, not United. Plus if there was a schedule change, CT is usually very good in rebooking you if you need another flight. But if its a refund you want you can go back to them and get it.
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Old Oct 28, 2008, 5:04 AM
airhead airhead is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: Sep 2008
Posts: 228

Tamera: Sometimes the refund is issued much faster than you think. The 2 billing cycles are their so that the company can look at your problem and authorize it. Check with your credit card company periodically to see if the refund has been issued. I am glad people like you post your complaints here. It lets the world know what is happening. Good luck to you.
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Old Oct 28, 2008, 11:01 AM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197

Regulation Z [12 CFR 226.12(3)(1)] states that a carrier (or any merchant) must forward a credit to the credit card company within 7 business days after receiving a complete refund application.

However, it might take 2 billing cycles before the credit appears on your statement. The 2 billing cycles is the credit card, not the carrier.

Check with your credit card company to see if they recieved a credit or charge back from United/Cheaptickets.

Last edited by abutterfinger25; Oct 28, 2008 at 11:02 AM. Reason: typo
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