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Old Jun 4, 2008, 7:59 PM
melissabottoms melissabottoms is offline
Join Date: Jun 2008
Posts: 2
Thumbs down Allegiant Air

Dear Allegiant Air,

I have tried to contact your corporate office numerous times over the course of the last month. I have yet to speak with anyone in your corporate office. Every time I call, I am told your corporate office is closed or that the office is in the process of moving. I am resorting to emailing you about my unfortunate situation.

On April 20th I boarded flight #934 leaving Knoxville, TN @ 8:25pm to Ft. Lauderdale. About 20 minutes into the flight we started to smell smoke. There was smoke coming out of the vents into the cabin and people started to panic. The flight attendents were hectic trying to find out where it was coming from but we could all see the smoke was coming out of all of our air vents. The older woman flight attendant looked at the passengers next to me when they asked her what was happening and said, "Oh no, not again... this happened on this same plane last week!" You can imagine the panic level on the plane after hearing this. The woman sitting next to me is crying, her husband is hugging her trying to calm her, people behind me are shouting "oh my god... smoke... oh my god!" The pilot comes over the speakers and tells us that he is aware of the "smoke situation" and is turning the flight around and heading back to Knoxville. He says he thinks its an electrical fire in the air conditioning!!! How does he know this when he's flying the plane? The plane whips around erratically making me believe that this indeed is a very bad situation. We fly back sitting in a smoke filled cabin with NO OXYGEN MASKS, with no one telling us what to do, with no clue what's happening or what is going to happen!!!! I have COPD (Chronic Obstructive Pulmonary Disease) and sitting in any smoke makes breathing for me impossible. I couldn't find an attendant at this point because they were panicing themselves at the front near the cockpit. I used my t-shirt to mask my face and burried my face in the pillow I brought and began to cry thinking that my family is going to take yet another death very hard since my mother had been killed just a couple of years prior. We land on the runway with fire trucks surrounding us but still we're NOT getting off the plane... but instead, the pilot decides to taxi us to a gate because he "thinks" the fire on the plane is out! We all got off the plane safely and began our 4 HOUR waiting period for another plane just to find out that the jetway was broken and we'd have to board the so-very-late plane from the emergency exit in the back. 2:45am touchdown in Ft. Lauderdale, thank god.... but wait, we all get to sit on the plane longer because your stellar airline has decided to let us know about vouchers you're going to hand out for making us think we were going to die and holding us hostage! $25 per person is what you offered! A slap in the face!

I have told every person I have met and know about this experience and I plan to tell more. I am going to copy this email to the local news in FL and also the governing agencies that regulate air travel. I have never in my life been so affraid and then have someone follow that fear with such a huge insult. I paid $104 for my flight. I guess my business is only worth $25 to you.

Please Allegiant Air... get it together... fires on planes, no one home at your corporate office, using planes that your staff knows have problems, horrible customer service............. How are you going to fix it?

By the way,
I took video of some of the ordeal as did other passengers!

Seriously ******,

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