Old May 12, 2013, 9:30 AM
adelpj adelpj is offline
Join Date: May 2013
Posts: 2
Angry denied boarding

Dear Etihad,

I purchased a ticket online for Air France airline but carrier operated by ETIHAD AIRWAYS - ticket number 057 233 4256087 AF3801 AUH to Paris.

My first complain was, I went to Etihad airways office in sheikh zayed and was told that I can't checked in there and I need to go to Abu Dhabi airport right away. however I traveled last year to US also with American Airlines and operated by Etihad and I was allowed to checked-in at your sheik zayed ofc. Anyway, I don't understand your regulation in this but your staff i think should be fully aware of your regulation because either of the 2 is correct and customers will waste time to drive to your office for nothing!

2nd, on my flight April 3 at 10pm I was in AUH airport, checked in and paid excess baggage. I was about to board but denied boarding. the staff said I need to have my return ticket then I said first, I didn't know about this regulation and when I purchased the ticket online it didn't ask for a 2 way ticket, 2nd my wife traveled in the same airline to US and was not asked for a return ticket. It was a big of exchange of words the whole time and the staff advised me to purchased a new ticket with return ticket as I will not be able to make it to the flight?!?!?! I was so angry, disappointed and frustrated! I was roaming around the airport as I don't know the ticketing office, I was asking people as I was not given a proper service. Nobody explained to me my right for denied boarding.

Until I finally found the Etihad ticketing office, I was forced to purchased a new ticket for $1500 and non refundable as the staff told me that I can refund my previous ticket from Air France and refund the money I paid for excess baggage from Etihad as i have to pay a new one for a new check in! then it's becoming the worst day of my life as I am stuck for 4 hours and I have paid a lot of money already and as there was no proper service from Etihad!

The etihad told me that I can refund the excess baggage payment I did right away, I just have to send email to [email protected]. I have sent 7 emails already and I have the REF 139819 until now there is no refund!

And my ticket is until now not refunded and its already more than 1 month!@@@

I have been looking for ways for etihad to hear me as I was not getting proper answer from their staff neither through email or calls! I hope that in this way, the right person from etihad can read my complaint!
Old Dec 8, 2014, 10:52 AM
aldrint22 aldrint22 is offline
Join Date: Nov 2014
Posts: 19

Don't expect much from etihad feedback. They will quote standard terms and contitions. I just had an experience. They claim high standards of service. I switched to emirates for long haul flights
Old Dec 8, 2014, 10:40 PM
Etihad Representative Etihad Representative is offline
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Dear aldrint22

Thank you for contacting us.

We are truly sorry for this delay and we completely understand how frustrating this is for you.

However we are here to assist you, please note that we have escalated your case to the concerned team for further investigation and we will keep you updated.

Please accept our apologies once again, our team are doing all they can to assist you.

We appreciate your continued patience and we hope to provide you with an update as soon as possible. Thank you! *JR

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