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Old Oct 25, 2007, 12:21 AM
AirlineComplaints.org AirlineComplaints.org is offline
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Join Date: May 2007
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There are 3 billion airline passengers every year around the world.

If only 1 in every 1000 passengers experiences a problem, that's over 3 million problems a year.

Yet why don't we ever hear about them?


Welcome to AirlineComplaints.org. We understand how frustrating it can be when you experience problems during air travel. More importantly, we also know how powerless it can feel when complaining to an airline and being at their mercy. It is time we held airlines accountable for their mistakes. That's where AirlineComplaints.org comes in. We give you the opportunity to make your airline complaint public and force the companies to act or face public scrutiny and tarnish their brands. It also gives others the chance to learn from your experience and how the airlines handled it. It doesn't cost anything so you have absolutely nothing to lose. The airlines can easily ignore or undermine a private complaint, but can they afford to ignore a complaint the whole world can see?


Putting the power back in the hands of the customers.


The AirlineComplaints.org organization was started by Andres Kello who's been an air traveler for over 30 years having flown close to 1,000,000 miles. Andres normally travels with American Airlines and, after noticing a degrading customer service there, started AAcomplaints.com. Within 2 months of launching, the site was receiving over 1,000 visitors a month. Clearly, a lot of air travelers were looking for information on how to complain to airlines. As a result, Andres decided to expand this public service and give customers of other airlines a chance to voice their complaints publicly so that they get the attention they deserve. So he launched the AirlineComplaints.org organization to give a voice to as many airline customers as possible and hopefully help each airline learn from these bad experiences and improve.

The idea is simple. If your complaints are aired publicly, then the airlines will give them more consideration since no airline wants a growing public list of detailed and unresolved complaints. And if they don't, then at least there will be a permanent public record of your complaint for others to read and learn from so that they can avoid that airline. We want to become the most popular channel of complaints between customers and airlines so that the airlines are forced to respond to customer complaints publicly, and therefore be held accountable for their responses.

Please post your specific issues in the appropriate airline complaint site and then post any relevant follow-ups to see if your issues are being addressed by the airline. We recommend informing the airline that you will be posting your case in our complaint organization and to send them the link to your public complaint here so that they are aware their response will be scrutinized by others. If you’ve already sent a letter of complaint to the airline, then please copy and paste it on the relevant airline section so that your complaint is made public.

We also offer you the opportunity to make suggestions to help the airlines improve their level of service, in addition to relevant phone numbers and addresses for you to formalize your complaints.

In order for this system to work effectively, the complaints should be done in an objective, courteous and professional manner, so please keep the venting and ranting to a minimum (although we understand that can sometimes be difficult to do).

Let’s help each other make flying a more comfortable experience.

The AirlineComplaints.org Team

 


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