Reply
Customer Service
COMPLAINT: Refusing Paying Compensation

 
Thread Tools Display Modes
  #1  
Old Mar 18, 2013, 6:40 PM
CNK CNK is offline
 
Join Date: Mar 2013
Posts: 2

On December 20th 2012, my flight was cancelled by Lufthansa due to technical problems with the aircraft, as announced. Cancellation was announced by Lufthansa after my timely check in and presentation at the announced boarding gate without Lufthansa offering to me any information as to if the flight would be rescheduled or when that would happen. Furthermore, please note that (a) no actual assistance was provided to me by Lufthansa or its agents other than an offer for accommodation somewhere and a phone number for me to call and rebook my tickets, (b) no alternative flight was offered to me or any other information as to my rights as per article 14 of the Regulation (c) no compensation was offered to me under article 7 of the Regulation and no reimbursement or re-routing was offered as per article 8 of the Regulation...
Lufthansa, still denies to follow the EU Legislation, and does not compensate me, by using funny excuses...
Reply With Quote Share with Facebook




Replies:

  #2  
Old Mar 20, 2013, 12:48 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Have you escalated this complaint. I they think the problem was exceptional crcumstances, you shoud take it up with the competant authority. I can't tell who that is as you don't provide any deails.
Reply With Quote Share with Facebook
  #3  
Old Mar 20, 2013, 9:51 PM
CNK CNK is offline
 
Join Date: Mar 2013
Posts: 2

thank you for your reply. What kind of more info you need?
Reply With Quote Share with Facebook
  #4  
Old Mar 21, 2013, 1:52 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Where you were departing from and where you were going. This inform you who the competant authority is, and what level of compensation you are entitled to under rule 261.
Reply With Quote Share with Facebook

Reply

Tags
compensation, illegal, legislation, lufthansa, poor


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Copa refusing refund - Expired before flight Hdriver Other Airline Complaints 0 Jan 15, 2013 9:48 PM
Canceled / Delayed / Overbooked Delta refusing to issue involuntary denied boarding compensation phazelton Delta Air Lines Complaints 8 Jul 5, 2012 7:04 PM
Ethiad guest refusing to add miles Laylah Etihad Guest Complaints 0 Feb 5, 2012 11:56 AM
paying for check in bag and paying for reservation on the phone skram General Discussion 10 Nov 8, 2008 5:35 AM


All times are GMT. The time now is 8:13 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors