Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Mar 6, 2016, 4:26 PM
Talay Talay is offline
 
Join Date: Mar 2016
Posts: 2
Default Compensation due ? LHR-AUH-BKK (delayed at AUH)

Non EU airline but departing from an EU airport (LHR) and through ticketed to final destination where we arrived 12 hours late.

Seems an obvious case for €600 compensation each but Etihad says no and offers only 20k miles.

Etihad writes:

Please allow me to explain that, your outbound journey consisted of 2 flights, EY18 from London to Abu Dhabi and EY404 from Abu Dhabi to Bangkok. To be considered for EC compensation, your delay had to be on your flight EY18; departing from an EU country.

Although this was a “through” ticket, the connecting and delayed flight EY404 was not departing from an EU country, and therefore you are not entitled to compensation under the EC regulation.

I think we are entitled. Any views ?
  #2  
Old Mar 7, 2016, 1:50 AM
cliff7080 cliff7080 is offline
 
Join Date: Jan 2014
Posts: 60
Default

Just what they said. EU compensation rules only apply to flights depating the EU. You flight EU404 originated from Abu Dahbi it being late did not qualify you for EU compensation.
  #3  
Old Mar 7, 2016, 9:40 AM
Talay Talay is offline
 
Join Date: Mar 2016
Posts: 2
Default

I appreciate there was a change of planes but we and our baggage were through ticketed to final destination departing an EU airport on the same carrier.

We did not pay for each leg separately and boarding passes for each were issued at LHR.

The ticked was advertised and priced as LHR-BKK and the change of plane was Etihad's choice, not ours.

I appreciate the second plane did not depart from an EU airport but our journey to destination did, which is what I thought the ruling required ?
Reply
Tags...
Tags
auh, compensation, delay, etihad

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked 2013: Flight 977 aborted mid-takeoff, delayed 24 hours - no compensation from Delta bigsombrero Delta Air Lines Complaints 2 May 24, 2013 6:09 PM
Baggage Problems Delayed baggage - low compensation sundays Baggage Problems 2 Jan 28, 2011 4:58 PM
Baggage Problems Delayed Payment for Delayed Baggage marjef Delta Air Lines Complaints 20 Dec 23, 2010 6:30 AM
Canceled / Delayed / Overbooked No compensation for delayed flight vaustein Delta Air Lines Complaints 0 Sep 23, 2007 4:35 AM


All times are GMT. The time now is 3:41 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020