COMPLAINT: BA Changed Return Date on Booking: Worst Customer Service Experience Ever

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Old Dec 21, 2012, 7:17 AM
nchaparro nchaparro is offline
Join Date: Dec 2012
Posts: 1

I had booked a Christmas (December 22nd - January 2nd) round trip to Ireland from Vancouver (BC) via London for myself & my toddler and my husband (two individual bookings) in the summer of 2012.

I was notified by email of minor changes: eg connecting flight leaving a half an hour later.

I checked a week before we were to fly out and saw my return flight had been changed to August 30th!

I immediately called customer service and told them about this mistake; they put me on hold for 5-10 minutes then told me the system was down and I should call back later.

I called back the next morning and told them about the mistake; they told me I had requested this change. This was untrue. I got annoyed . They started looking into it. I was on the phone for nearly an hour. They told me they were starting to fix it but it would take a couple of hours to show up online.

I had to call again that evening (20-30 minute call) to have them finish making the correction and reissue the ticket.

I`m still shocked; not by the mistake made with the date, but by the belligerent and completely unapologetic customer (dis)service staff.
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