Customer Service
COMPLAINT: Hidden Fees

 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #1  
Old Mar 15, 2016, 9:57 PM
TWA TWA is offline
 
Join Date: Mar 2016
Posts: 2

While booking a ticket for my son, I tried to sign in with my rapid rewards account. I did not notice that the SWA computer program switched out my name for my son's name. When I noticed, I called and was told I missed the 24 hour "grace period". They refused to switch out names and told me to cancel my flight and fly some other time. I could not use that money for any other passenger's flight--so I could not cancel and rebook under my son's name. After several calls, I was offered an "exception" but it would cost me $100 of my fare. I would then receive a voucher in 7 to 10 work days (after my son's flight). I asked what the $100 was for, and was told it was for "taxes and liabilities". They refused to tell me who the taxes were paid to and what they meant by liabilities. When I asked for a manager I was told "no" and then I was told that if I insisted I would be put on a 24 to 48 hour call back and then speak to "someone on the same level as me with no more empowerment" .

How can "taxes and liabilities" exist on one type of refund and not on another--especially if I chose to fly elsewhere--as they would accrue another airport tax. This sounds like a hidden fee/fine for name changes.

If they are 10 days behind on refunding their tickets and are taking $100 from each ticket refunded, can you imagine how lucrative a class action law suit would be? Considering South West advertises transparency and no hidden fees--both were violated in my transaction and I can't be the only one experiencing this.

Last edited by TWA; Mar 15, 2016 at 9:59 PM. Reason: Grammer error
Reply With Quote Share with Facebook

 


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
If you hate hidden airline fees please sign our petition macgyver94 General Discussion 4 Jun 28, 2013 12:01 AM


All times are GMT. The time now is 6:38 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
BallisticTshirts.com

counter free hit unique web
unique visitors