[zaydog]

I booked an Airtran flight online and was transferred to a web page that asked how many bags I wished to check. It stated that up to two bags could be checked free so I checked two bags. When I got to the terminal, the ticket agent wanted to charge me $20 for one bag because it was now their policy. I complained about the charge and an argument ensued. While actively arguing my point - which was that at the time I booked the flight they did not charge me for the bag and my flight was confirmed and paid for and that their policy took effect after I booked my flight so it did not apply to me - I mentioned the word "damn". At that point I was threatened with being thrown off the flight and they also called the cops. I had to check the second bag because I had tolietries that would have been thrown away that were worth more than the $20 being charged.

I filed a complaint via their customer service department and was basically told that they would handle it, however, I would not be made aware of the outcome - it would remain internal. They also refunded me $10. My concern is this - I had a right to complain because I was getting ripped off ( which was my point - the amount of $20 was not the issue) and I think the threats and calling the cops were too much and that they went far overboard in doing so.