Flying Blue Complaints

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No respect for frequent flyers

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Old Dec 30, 2010, 8:49 PM
rsallam rsallam is offline
Join Date: Dec 2010
Posts: 3

The definition of complete incompetence and callousness. I travelled from Washington IAD to Cairo AF 027 on December 23 connecting with AF 508 on December 24 and arrived without my baggage. I have filed a baggage claim and several claims with Air France customer support. I visited the Air France office in Egypt since December 24th on a daily basis. They informed me that a mistake was done at Air France check-in counter at Washington Dulles Airport and my baggage was only tagged to Paris rather than all the way to Cairo and have written an email to explain the error to Air France at CDG. As of today Thursday December 30th, the day of my departure from Egypt, I have not received my baggage or any information on its whereabouts or when to expect it. Since my arrival at least 12 Air France flights arrived from Paris to Cairo without my baggage despite the fact that I am a Platinum Flying Blue member, travelling on a premium ticket, my baggage with huge bright yellow Priority Tags, the path travelled by the baggage is clearly understood! Despite all the delays caused earlier by the De-Icing fiasco at CDG, and given that the entire purpose of my trip to Cairo is to deliver and distribute the contents of 2 of the 3 bags, I cannot understand how can Air France continues to give this matter such low priority and thwart the purpose of my trip to Cairo and render it a trip void of purpose or meaning - a complete waste of vacation time and a loss of roughly $20,000USD. Although I demanded a response and a quick intelligent action right away, this was not forth coming - although I am a 3 year platinum member traveling internationally via business class on a monthly or more basis. There is no reason whatsoever why the baggage can not be efficiently located and sent on one of the Wednesday flights (the day before my departure) other than the reluctance of Air France to give this matter a high priority and fulfill its obligations.
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