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Baggage Problems
COMPLAINT: Baggage fees not returned

 
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Old Apr 9, 2013, 2:22 PM
bmuir1616 bmuir1616 is offline
 
Join Date: Apr 2013
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Because of Customs slowdown at the Ft. Lauderdale airport after a flight from Cancun, Mexico, we missed our flight from FL to Detroit.
Spirit gave us a $279 refund for two which included a $24 in seat fees.
However, they kept the $50 baggage fees for two bags. They said baggage fees were non refundable as a matter of company policy.
If seat fees are refundable, why not baggage fees. The did not handle the bags in Ft. Lauderdale.
Anyone have any luck getting these fees back?
Bill
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