Customer Service
COMPLAINT: no reply to emails

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Old Dec 14, 2008, 4:12 AM
very mad very mad is offline
Join Date: Nov 2008
Posts: 2

Why american airlines do not respond to emails? i have sent emails to their offices lots of times with no response i know its very difficult to reply to all emails but i have for months not heard a word to my complaint to their head office.
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Old Dec 14, 2008, 10:16 AM
PHXFlyer PHXFlyer is offline
Join Date: Dec 2008
Posts: 1,366

What was the nature of the complaint? If you saved a copy of the e-mail, could you post it here?
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Old Jan 23, 2009, 8:40 PM
tinkerbelle tinkerbelle is offline
Join Date: Jan 2009
Posts: 1

I have had the same problem. I had nightmare flight attendants on a flight back in October and I sent a complaint email the day after the flight and have heard no response back either. All I get are AAdvantage emails and information about sales, as if I would ever fly that airline again.

Last edited by tinkerbelle; Jan 23, 2009 at 8:42 PM.
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