Old Jul 11, 2016, 5:00 PM
stevehicks stevehicks is offline
Join Date: Jul 2016
Posts: 1
Default Missing luggage...two bicycles

Two of us flew into Barcelona from Melbourne, leaving on July 6,2016.
The flight details were SQ208/06JUL/SQ68/06JUL.
Passenger names:
James Houghton and Stephen Hicks.
Ticket Number:
Baggage tags:

The bikes, in black bike bags, failed to arrive in Barcelona and we reported the fact to the agent Swissport and were told the bags had been left in Singapore, and would be forwarded on to us two days later (Sat July9) on the next SQ flight to Barcelona.
The Swissport file reference is:

Despite repeated phone calls and emails to the contact details given to us by Swissport, we have had NO response from them whatsoever for four days.

As we are on a prepaid cycling holiday that has already commenced here in Spain, the failure to not only deliver the bikes, but even to respond with any information as to their status and whereabouts is causing us considerable distress and frustration.

We are both regular users of Singapore Airlines over the years, but we are appalled by the lack of follow up to a mistake made by Singapore Airlines and the disasterous effect it has had on our long planned holiday.

Steve Hicks.
Posted via Mobile Device

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
7 yr old sons luggage missing jerobsoto JetBlue Airways Complaints 3 Jul 25, 2013 1:09 PM
Customer Service Luggage missing Tcynthia Air France Complaints 9 Mar 17, 2013 9:12 PM
Baggage Problems Missing Luggage RachelJane American Airlines Complaints 0 Jul 16, 2008 3:02 PM
Baggage Problems Missing luggage Seeking respect/honesty American Airlines Complaints 0 Feb 4, 2008 7:02 PM
Baggage Problems Missing Luggage missingluggage Southwest Airlines Complaints 0 Mar 19, 2007 2:14 AM

All times are GMT. The time now is 9:44 AM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020