Reply
Reservations
COMPLAINT: Website problems - payment issue

 
Thread Tools Display Modes
  #1  
Old Feb 8, 2012, 10:09 AM
MSP MSP is offline
 
Join Date: Feb 2012
Posts: 1

Last Thursday I tried to book 4 multi-stop flights. However, there were issues with the website and when speaking to the Etihad Customer Services Team in the UK, they said to try again on Friday. On Friday it went through all the way to the payment page. However, when I clicked submit payment, the page failed and said the site could not be displayed. I then spoke to the Customer Services Team again, who couldn't establish if the booking had been paid for or not. They said to check with my credit card company to see if payment had gone through and to contact them once I knew.

On Monday I spoke to Customer Services again, who said that the booking had been cancelled by the website team, because no payment had been received. I was planning on re-booking, but the price has soared from 2003 to 3187. The first guy I spoke to at Customer Services said there was nothing he could do about the price. The second person we spoke to has tried to speak to their website team to honour the original price, but they're refusing, despite this not being our fault at all.

Any thoughts on what we can do/who else we can contact?
Reply With Quote Share with Facebook


Reply

Tags
booking, issues, payment, website


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Website freakout savage1r British Airways Complaints 1 Jan 2, 2012 8:37 AM
Baggage Problems Delayed Payment for Delayed Baggage marjef Delta Air Lines Complaints 20 Dec 23, 2010 6:30 AM
Customer Service Website attack StephyK Delta Air Lines Complaints 1 May 12, 2010 9:05 PM


All times are GMT. The time now is 1:42 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors