Baggage Problems
COMPLAINT: Lost and destroyed baggage

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Old Dec 23, 2011, 2:22 PM
ladjei ladjei is offline
Join Date: Dec 2011
Posts: 1


Lufthansa lost 1 of my bags in August 2010 and reported it straight away at Heathrow. A few months later i got a call saying that the bag had been located but since destroyed as it contained food items.

I dont see why they had to destroy my bag but since they have they should compensate me.

I contacted the central baggage in Germany and after much to-ing and fro-ing i got told to contact Customer Feedback based in Liverpool who have a 6 week turn around. I sent them an email in July this year and waited 6 weeks but no contact - i sent them a further 2 emails in September\October and am still awaiting a reply.

Isnt there a number i can just call and talk to someone who can deal with the issue.

No one replies to my emails and its so frustrating.

What should i do?
is there some other place i can take this so it can actually be progressed?

Thanks in advance

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