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Canceled / Delayed / Overbooked
COMPLAINT: SAUDI Airlines

 
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  #1  
Old Oct 14, 2018, 8:00 AM
khokha123 khokha123 is offline
 
Join Date: Oct 2018
Posts: 5

Reservation of 04 flights CAI-RUH//RUH-DEL//DEL-JED//JED-CAI on Sept-2018 to start on Sept 29 and end at Oct 06th-2018 with flights numbers:SV-314//SV-760//
SV-759//SV383
On 5th OCT, SV-759 changed to SV-3759: which is not an aeroplane of SAUDI airlines, with very poor quality of service and performance, and against human rights and HSE measures ( No water in toilets from the start of the flight)
As a result of poor performance the flight delayed by 01 hour from its schedule and the announcement itself from the pilot at flight start that duration will be 05 hours.
But, It took 06 hours, and we reached Jeddah airport at 00:00, instead of 10;50 pm.
As a consequence, we lost our flight to CAIRO: SV-383 (scheduled at 00:35 ), and postponed our flight to SV-301 scheduled 09:45 ), which is ahead of 10 hours
The representative of Saudi airlines arrived 01 hour in front of the office, unfortunately, with no solutions to be discussed.
Despite my several emails to airlines and even to General Authority of Civil Aviation (GACA) in KSA, Customer Protection Rights Regulation.
With no response from both.
This is SAUDIA.COM, does not care about passengers............
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  #2  
Old Oct 20, 2018, 12:31 PM
A320FAN A320FAN is offline
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Posts: 333

Originally Posted by khokha123 View Post
Reservation of 04 flights CAI-RUH//RUH-DEL//DEL-JED//JED-CAI on Sept-2018 to start on Sept 29 and end at Oct 06th-2018 with flights numbers:SV-314//SV-760//
SV-759//SV383
On 5th OCT, SV-759 changed to SV-3759: which is not an aeroplane of SAUDI airlines, with very poor quality of service and performance, and against human rights and HSE measures ( No water in toilets from the start of the flight)
As a result of poor performance the flight delayed by 01 hour from its schedule and the announcement itself from the pilot at flight start that duration will be 05 hours.
But, It took 06 hours, and we reached Jeddah airport at 00:00, instead of 10;50 pm.
As a consequence, we lost our flight to CAIRO: SV-383 (scheduled at 00:35 ), and postponed our flight to SV-301 scheduled 09:45 ), which is ahead of 10 hours
The representative of Saudi airlines arrived 01 hour in front of the office, unfortunately, with no solutions to be discussed.
Despite my several emails to airlines and even to General Authority of Civil Aviation (GACA) in KSA, Customer Protection Rights Regulation.
With no response from both.
This is SAUDIA.COM, does not care about passengers............

Sounds like Saudi Arabian leased an aircraft from another airline, and they don't inquire about the onboard amenities, lavs etc.... and they are not required to. As far as the delay it could have been for any number of reasons, the flight time of 5 hours is gate to gate. There are no "human rights violations. The aircraft is a substitute so that the schedule can be maintained. You would have complained even louder if the flight was canceled.
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  #3  
Old Oct 21, 2018, 8:43 AM
khokha123 khokha123 is offline
 
Join Date: Oct 2018
Posts: 5

What about waiting time in airport of JEddah from 00:15 to 9:45 am on 06th of October
As per Airlines regulations you are entitled to hotel accomodation on airline when waiting time exceeds 06 hours.???
Isn't it right???
And, how to get it if SAUDIA airlines is not even replying to emails, or complaints????
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Old Oct 22, 2018, 5:46 AM
A320FAN A320FAN is offline
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Join Date: Jan 2011
Posts: 333

Originally Posted by khokha123 View Post
What about waiting time in airport of JEddah from 00:15 to 9:45 am on 06th of October
As per Airlines regulations you are entitled to hotel accomodation on airline when waiting time exceeds 06 hours.???
Isn't it right???
And, how to get it if SAUDIA airlines is not even replying to emails, or complaints????
what were the time published when you booked the flight.
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  #5  
Old Oct 22, 2018, 8:07 AM
khokha123 khokha123 is offline
 
Join Date: Oct 2018
Posts: 5

I presented myself in front of the Saudi boarding office at 00:15 on 6th of October with my boarding of SV-383 at 0035am, they took it and provided me with the other boarding for the flight SV-301 at 9:45am 6th of Oct.
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  #6  
Old Oct 28, 2018, 1:28 PM
khokha123 khokha123 is offline
 
Join Date: Oct 2018
Posts: 5

I presented myself in front of the Saudi boarding office at 00:15 on 6th of October with my boarding of SV-383 at 0035am, they took it and provided me with the other boarding for the flight SV-301 at 9:45am 6th of Oct.
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  #7  
Old Nov 5, 2018, 10:04 AM
khokha123 khokha123 is offline
 
Join Date: Oct 2018
Posts: 5

If for the reason of delay from an airline, you loose your scheduled flight and they transfer you to another flight after 09 hours.

Waiting for 09 hours in an airport do allow you to ask for compensation/hotel accomodation ???

SAUDI airline
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