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Old Aug 17, 2011, 6:47 PM
rgodsmith rgodsmith is offline
Join Date: Aug 2011
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Default Continental Claims problems at Newark Liberty airport are due to Merger with United

Continental and United are having a major operations problem at Newark Liberty International airport. As a result they are advising passengers that they cannot be certain of the terminal that a flight will be leaving from until minutes before scheduled departure time. This causes significant inconvenience to passengers of both airlines.
I emailed Jeff Smisek, CEO of United Airlines regarding a complaint about last minute changes of the Terminal from which a United or Continental flight may be leaving Newark Liberty airport. His assistant Susan A. Cloer, Continental Corporate Care representative, and I exchanged more than a dozen emails and had a telephone conversation. Bottom line: Due to messy merger operation problems United/Continental states that it cannot advise passengers in advance as to what terminal at Newark Liberty International airport their flight will be leaving and that changes may be made as little as 10 minutes in advance.
This means that if you arrive at Terminal C (previously the Continental terminal) at Newark Liberty International airport for a scheduled Continental or United flight, you may find out that your flight will be leaving from a gate in Terminal A. You will then have to take your luggage and take escalators and elevators as well as a monorail to travel at least two miles to get to Terminal A. In all likelihood, you will have missed your scheduled flight. Prepare to leave at least an extra half hour, according to Ms.Cloer. This is exactly what happened to me on a recent flight from Newark to San Francisco.

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