Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Oct 24, 2011, 6:39 PM
spiritedflyer spiritedflyer is offline
 
Join Date: Oct 2011
Posts: 3
Angry Online Check-in denied as Spirit demands illegal fees for ticket bought at counter

I bought RT tickets for two at the airport. Weeks later, when I attempted online check-in, the system had an error message that I had to contact an agent. When I called customer service, I was told I would have to pay additional fees to Spirit to release the hold on my tickets. Even though I paid in full at the counter and had the receipts. Spirit wasted over 40 minutes time on the phone demanding these fees, and an e-mail to customer service had no response yet.
  #2  
Old Oct 26, 2011, 1:09 PM
Ombudsman Ombudsman is offline
 
Join Date: Feb 2011
Posts: 136
Default

Spirit charges a fee for everything. It is their business model. Customer service is their lowest priority. Also, there is nothing illegal about their fee practices.
__________________
Contributing editor to one of the largest travel blogs on the internet.
  #3  
Old Nov 6, 2011, 2:40 AM
spiritedflyer spiritedflyer is offline
 
Join Date: Oct 2011
Posts: 3
Default Spirit hold for 'passenger user fee' of airport counter agent ticket illegal

I respectfully disagree with the ombudsman, Spirit made a deal with the government not to have to include these fees included in their fare quotes because there was a technical way around them. Consumers could go to the airport counter to purchase instead of using the on-line reservation system. I did just that. The agent sold me the ticket, and never charged the fee. But when I attempted check-in, I was told there was a hold on the tickets until I paid up. We were eventually permitted to board without making the payment, but not without Spirit stealing almost an hour of time between various phone calls.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Reservations Spirit demanding illegal usage fees EVEN if purchased at the counter spiritedflyer Spirit Airlines Complaints 0 Oct 24, 2011 6:28 PM
Reservations Changing a business class ticket bought with points juldan British Airways Complaints 0 Feb 11, 2011 3:33 PM
Check-in / Boarding Not allowed to go to the check-in counter due to 5 min. Ricki Delta Air Lines Complaints 7 Apr 17, 2009 12:21 AM
Customer Service Check-in counter not helping at all. sukilar Alaska Air / Horizon Air Complaints 4 Apr 3, 2009 5:34 PM


All times are GMT. The time now is 6:05 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020