SkyMiles Complaints

Have you tried using your miles or elite status but encountered problems? Had any problems earning mileage?

Lost 40,000 miles and Delta won't credit them back

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Old Sep 24, 2011, 3:05 PM
Debbie9 Debbie9 is offline
Join Date: Sep 2011
Posts: 2

My miles were expiring on Dec 31, 2010 so to prevent from expiring I purchased on Dec 10th a gift certificate from Lands End using the Skymiles Marketplace. I called Delta Customer Service on Dec 20th as I didn't yet see the purchase and was informed to wait as it can take up to 45 days to appear. The rep said she would notate my account.

My miles expired and when I tried to correct and get them re-instated with Delta, they informed me gift certificates were not eligible and if I wanted my miles back, I would have to purchase them. I was NOT informed of the ineligibility by the Delta Customer Service req on Dec 20th - if they had I would done something else to prevent these miles from expiring.

I'm still disputing this with Delta. Has anyone had any similiar experience with Delta?

Regards, Deb
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