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COMPLAINT: Turkish airlines

 
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Old Sep 13, 2012, 10:27 AM
martin martin is offline
 
Join Date: Sep 2012
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Before I start I need to mention that I have never travelled abroad therefore the issuing of airline tickets,passports and visas etc is all new to me.I purchases to tickets via Turkish airlines to visit my daughter in the Netherlands on 28 February 2013.Not knowing the implications I entered my call name Martin I.s.o Marthinus(the name that will appear on my passport) on the online flight ticket.There is no guidance to advise you that your full names are required.the application was done in August,however in this week a friend told me that my name must be the same on both documents.I immediately phoned Turkish Airlines at Oliver Tambo airport(jhb SA) to correct the problem but they told me to phone customer services in Turkey.They told me to cancel my ticket without a refund and apply for a new ticket as they cannot change my name.- already paid 1240E for tickets ana a new one will then cost me 620E depending on the current exchange rate.I contacted other airlines and they do name changes with an fee to be charged.I am desperate to resolve this ussue as I cannot afford to buy a new ticket.
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  #2  
Old Sep 13, 2012, 6:32 PM
A320FAN A320FAN is offline
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Join Date: Jan 2011
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Originally Posted by martin View Post
Before I start I need to mention that I have never travelled abroad therefore the issuing of airline tickets,passports and visas etc is all new to me.I purchases to tickets via Turkish airlines to visit my daughter in the Netherlands on 28 February 2013.Not knowing the implications I entered my call name Martin I.s.o Marthinus(the name that will appear on my passport) on the online flight ticket.There is no guidance to advise you that your full names are required.the application was done in August,however in this week a friend told me that my name must be the same on both documents.I immediately phoned Turkish Airlines at Oliver Tambo airport(jhb SA) to correct the problem but they told me to phone customer services in Turkey.They told me to cancel my ticket without a refund and apply for a new ticket as they cannot change my name.- already paid 1240E for tickets ana a new one will then cost me 620E depending on the current exchange rate.I contacted other airlines and they do name changes with an fee to be charged.I am desperate to resolve this ussue as I cannot afford to buy a new ticket.
Did you read the terms and conditions of your ticket prior to proceeding or
did you just click and just not bother reading the restrictions which may state that the type of ticket your about to buy does not permit a change of names.
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Old Mar 29, 2013, 8:39 AM
compareandfly compareandfly is offline
 
Join Date: Mar 2013
Location: United kingdom
Posts: 9

Originally Posted by martin View Post
Before I start I need to mention that I have never travelled abroad therefore the issuing of airline tickets,passports and visas etc is all new to me.I purchases to tickets via Turkish airlines to visit my daughter in the Netherlands on 28 February 2013.Not knowing the implications I entered my call name Martin I.s.o Marthinus(the name that will appear on my passport) on the online flight ticket.There is no guidance to advise you that your full names are required.the application was done in August,however in this week a friend told me that my name must be the same on both documents.I immediately phoned Turkish Airlines at Oliver Tambo airport(jhb SA) to correct the problem but they told me to phone customer services in Turkey.They told me to cancel my ticket without a refund and apply for a new ticket as they cannot change my name.- already paid 1240E for tickets ana a new one will then cost me 620E depending on the current exchange rate.I contacted other airlines and they do name changes with an fee to be charged.I am desperate to resolve this ussue as I cannot afford to buy a new ticket.
Did you check the instructions before booking.,
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