In-flight Issues

Did you experience any problems during an Continental Airlines flight?



Reply
In-flight Issue
Disregard For Disabled Passengers

 
Thread Tools Display Modes
  #1  
Old May 21, 2008, 3:41 PM
masakeo1 masakeo1 is offline
 
Join Date: May 2008
Posts: 1

I flew continental airlines yesterday in total discomfort. The movie screens were inoperable after being rebooted at least twice. All the attendants could say was sorry for the inconvience. The flight was overbooked AND THE WHEELCHAIR that I asked to have waiting for me to get the baggage area upon arrival in NYC took a half an hour to come pick us up. I had to ask an employee to call three times for the chair. I thought Continental pampered their customers. I was totally disappointed.
Reply With Quote Share with Facebook




Replies:

  #2  
Old May 21, 2008, 5:30 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2007
Posts: 214
Send a message via AIM to ChrisH

Deleted.........

Last edited by ChrisH; May 22, 2008 at 10:29 PM.
Reply With Quote Share with Facebook
  #3  
Old May 21, 2008, 9:02 PM
Helen Freylich Helen Freylich is offline
 
Join Date: May 2008
Posts: 2

Originally Posted by masakeo1 View Post
I flew continental airlines yesterday in total discomfort. The movie screens were inoperable after being rebooted at least twice. All the attendants could say was sorry for the inconvience. The flight was overbooked AND THE WHEELCHAIR that I asked to have waiting for me to get the baggage area upon arrival in NYC took a half an hour to come pick us up. I had to ask an employee to call three times for the chair. I thought Continental pampered their customers. I was totally disappointed.
I travelled last week with Continental Airlines and my screen as well didn't work. They played the same game by traying to reboote it (twice).
The repay was the same: We are sorry but there is nothing we can do
Our flight too was overbooked and they was no other place I could chance to.
Wish you better flight next time.
Reply With Quote Share with Facebook
  #4  
Old May 22, 2008, 10:28 PM
ChrisH ChrisH is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2007
Posts: 214
Send a message via AIM to ChrisH

You guys should call the customer care line (1-800-WECARE2), I believe is the number. Explain your situation, especially about the wheelchair, and see if they will offer you a voucher. Also, the situation about the wheelchair can be reported, I forget to who, maybe the DOT, and they will take care of it. Any complaint from a disabled passengers, such as not getting a wheelchair, or receiving one very late, etc., is taken very seriously.
Reply With Quote Share with Facebook
  #5  
Old Dec 21, 2008, 3:57 PM
msc39nj msc39nj is offline
 
Join Date: Dec 2008
Posts: 20

Let's help get Continental to the top of the customer complaint list with the DOT, where we all know they belong. Don't submit false complaints. It's not necessary. The way this airline operates, there are too many legitimate complaints. Here is a great article about the right places to complain, and, unlike Continental's web-site, offers an online forum to send complaints, and links to a web form: http://www.usatoday.com/travel/colum...woodyard_x.htm

form: http://airconsumer.ost.dot.gov/escomplaint/es.cfm
EMAIL IS NO LONGER ACTIVE
Reply With Quote Share with Facebook

Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service Continental's arrogance and disregard for customer rights barry Customer Service 9 Mar 6, 2012 3:28 PM
Virgin America: Unfriendly To Disabled Passengers pupypon Virgin America Complaints 0 Apr 1, 2008 1:29 AM
Customer Service Descrimination to the disabled permamnent or temporary jessicat Delta Air Lines Complaints 0 Oct 14, 2007 5:19 PM


All times are GMT. The time now is 12:18 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors