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COMPLAINT: Never Mention Frontier Airline AGaiN

 
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Old Nov 10, 2015, 3:35 AM
Tboyle60 Tboyle60 is offline
 
Join Date: Nov 2015
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Booked a flight on Expedia and it was booked with Frontier airlines. Unbeknownst to me, it was a FunJet vacation. I guess it was my unlucky day. I found out I was flying with Frontier Airline. I had never flown with them. I tried calling 2 days before to book my seats and was told that it was a Charter flight and you could not book your seats. It was hard for me to understand the Customer Service person, both times, because they barely spoke English. I didnít realize that it was a Charter flight until I called. I found out it was a FunJet. The night before our flight, I called Frontierís Customer Service and told the girl that I needed to know if I was flying out of OHare, which terminal do I go to, International or Domestic. She said she would check, again didnít speak very good English. She came back on and said, yes it was
International. I donít know why, but I
doubted her and asked her to double check. She put me on hold for a minute and came back and said, Yes definitely International. I said ok and as I hung up she quickly said, ďbe there an hour earlyĒ. I still questioned it, but knew I wasnít going to get anything else from her. My asked my son to call and he did. He spoke to a guy. He asked, ďif Iím going out of OíHare to Cancun on Frontier, what terminal do we fly out of. He told my son, International. I already had the Limo set to pick us up at 4am, because OĒhare was 45 minutes away. He picked us up and we headed to Terminal 5(International Terminal) We got to the International Terminal at 4:45 am. My son went inside and everything was dark. He looked around for someone to ask and couldnít find someone. He said it was a like a ghost town in there. So he checked the boards and the only flight going out of there were overseas international. He said there wasnít any flight showing going to Mexico. I asked the Limo driver if he could take us to Domestic. He did and I walked into the airport and was able to go right to the counter. I got up there at 5:04 am. I was told, ďYou are lateĒ. I said, yes because Frontierís Customer Service told us to go the International terminal. They said it doesnít matter. Funjet closed the flight at exactly 5am and they could not open it. I said ďIím only a couple of minutes lateĒ They called the FunJet representative over and I was told the same thing by her. We were late and she couldnít do anything about it. I again said, itís because of the Frontier customer service rep. I explained the entire situation of both my son and my calls. They didnít care. I asked to speak to a manager and a lady came down. About 5 minutes after another couple came in, the same situation and they were also told, there wasnít anything they could do. The manager came over and I explained it all to her. She stated she looked in the notes and didnít have a record of me calling the night before. I said, my phone record will definitely show that I did. I also told them, I would BET if they called their customer service rep and asked what terminal to go out of, they would more than likely tell him International, as well. They literally acted like they didnít care whatsoever. They told me I could leave on Saturday. I said, no way. Iíve been looking forward to this trip since last year. I only have a small window of opportunity to go on vacation. They told me the only way I could get to Cancun was to book with another airline. They also said Frontier couldnít help me, I had to go through Expedia. They handed me the Frontier airline phone number and my son saw it. He took the slip with the 801 phone number on it, he held out his phone and saidÖdo you mean this phone number on my phone from when I called last night to find out which terminal. Here is your proof. They didnít care, they had a complete F-You attitude. I did call the Frontier number as I was standing at the desk and I asked to speak to a manager. Iím not sure if I was speaking to a manager or not, but when I started explaining and stating that I was told by their Customer Service rep the night before to go to International Terminal, she hung up on me. I was almost in tears but also mad as hell. We called several places to get another flight and to get out the same day, with a non stop flight, it cost me over $1600 for 2 round trips tickets. Because as far as I am concerned, I donít ever want to hear the word Frontier, again. Also, I called Expedia when I got to Mexico and I was told, this was not an Expedia problem, this was a frontier airline. I tried several times to call Frontier from Cancun, but I could not get through to the801 phone number from Mexico. When I got through the message was in Spanish and I could not understand and the phone hung up on me.
I sent a complaint email to Frontier since I could not get through on the phone. I stated I want to get some of my money back,,but more importantly, I wanted to cancel my flight home since I did not want to fly Frontier EVER. They sent me stupid emails, which I will attach but never said they were cancelling my flight. When I received an email the next day, I again stated most importantly I wanted to make sure my flight was cancelled. These emails went back and forth a couple of times and then I got the email to beat all emails. They are so jacked up at Frontier, I was told, they couldnít help me with my flight from Denver (IT WAS CHICAGO) to Cancun, because it was an Apple Vacation (It was a FunJet) and I had to call Apple Vacations to discuss any problems. The problem I have was with Frontier, not Expedia or FunJet God, they canít even get the simple facts right!!
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