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COMPLAINT: Bogus Frontier surcharges

 
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Old Jan 6, 2011, 7:41 PM
jimmeso1 jimmeso1 is offline
 
Join Date: Jan 2011
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Frontier Airlines lists a charge for Denver to San Jose, Costa Rica at exactly the same price as the lowest competitor but has a "surcharge" in the fine print of $120.00. The taxes for all airlines is the same at $79.40 but Frontier is the only one that has this "surcharge". It is obvious to me that Frontier is quoting a price that is same as the lowest competitor but adding this surcharge at the end hoping that the consumer does not notice. This is obviously misleading but my question is whether it is legal to do this? If so who would I call or e-mail to file a formal complaint?
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  #2  
Old Jan 6, 2011, 11:06 PM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

Try the DOT in the quick links above... I think too that the Attorney Generals office of the State may be interested. I know that this has been an issue in the past, but I understood that as long as the full price is shown before the final click, it is legal...BUT worth filing a complaint and seeing what happens.

Ordinarily, this type of bait and switch advertising is illegal and is regulated through the State Attorney General's office. However, the airlines lobbied for, and won, exemption from many of these rules as part fo the de-regulation legislation. They spend a lot of money in Washington making sure the rules are stacked in their favour and want something back for their money.
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