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Customer Service
COMPLAINT: Gate agent - DCA

 
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Old May 27, 2016, 2:06 PM
jagmiller1215 jagmiller1215 is offline
 
Join Date: May 2016
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Flight was, as usual, one hour delayed. On boarding my pass didn't work so I stood aside. There were two gate agents, one was respnsible for boarding the other for resolving seat assignment issues. I find out that there was an equipment change and my first class seat had disappeared. Agent saw I was irritated and anxious to board so intentionally delayed re-seating passengers and finally re-seated me in coach giving my first class seat to another passenger. She was surly and at one point threatened to not board me. I have over 3 million miles with AA but that clearly gets you nothing. I will no longer fly AA and will now use Delta as my preferred carrier. It is clear to me the AA employees must hate the airline and are exceedingly unhappy.
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