Canceled / Delayed / Overbooked
COMPLAINT: Honeymoon Nightmare

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Old Jun 6, 2016, 12:47 PM
LadyCole327 LadyCole327 is offline
Join Date: Jun 2016
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American Airlines almost completely ruined our honeymoon. My husband and I got married on Saturday, May 14, 2016. Our honeymoon was to begin on Sunday, May 15 at 2:20 in the afternoon in beautiful St. Lucia. We were supposed to fly from Dulles Airport at 7:00 am, to Miami Airport and from there to St. Lucia. Our flight from Dulles ended up being cancelled 20 minutes before it was supposed to take off due to battery issues with the plane. We ended up arguing wit the agent at the counter for over an hour to try to get the soonest flight out. We finally found a flight that would fly from Reagan Airport(30 minutes from Dulles Airport) to Miami Airport on Sunday. Then, on Monday, we were to catch a flight from Miami Airport, to the Port of Spain, and then to St. Lucia, which would get us to St. Lucia at 6:00 pm on Monday. That was the best they could give us so we took it. We got a cab to take us from Dulles to Reagan so that we could catch our flight to Miami. Monday morning, we got to the airport very early and while we were waiting for our flight, we saw that there was a flight from Miami directly to St. Lucia(just 10 minutes earlier than our Port of Spain flight), so we called to ask about open seats. I was told by the agent on the phone that there were 2 open seats. We went to a gate to ask another agent about this as well and he told us he booked us on the plane but he couldn't print our passes and to go to the departure gate to get them. We got to the departure gate just about 15 minutes before departure time and asked the agents to confirm that we were on the flight. They told us yes and that they would print our passes in a moment. We waited for a while and they started boarding the plane, so we asked again. They confirmed again that we were showing on the plane and they would print our passes soon. So we waited again. Finally, they boarded the entire plane but we still hadn't received our passes so we asked again. This is when they told us that they had overbooked the plane by 3 people and that we were never actually assigned seats on the plane. We tried to explain to the agent what we had gone through already and that it was our honeymoon but they didn't want to hear it so we asked if we were still on the other flight. They said yes and to run, so we did, and we even ended up getting a security guard to drive us on a golf cart to the gate. We got to the gate 10 minutes early and they had already departed the plane. The agent at the gate was very cold hearted and didn't even listen to what we had to say. He didn't apologize or try to do anything at all for us. Meanwhile, we had noticed that my husband had left his phone at the other gate, so we went back to get it. When we arrived at the gate, the agent told my husband that if she had known what we had been through, they would have gotten us on the flight. They finally got us on a successful flight for Tuesday, May 17, 2 days after we were supposed to be in St. Lucia enjoying our honeymoon. Two days of our honeymoon, that we paid $800/night at a resort for, was spent in airports and crummy hotels. We spent 2 days running on 5 hours of sleep max, because of American Airlines' screw ups. Two days full of stress and tears on what was supposed to be the greatest time of our lives. On top of all of that, we had tons of excursions and other events planned for our trip that we had to keep rearranging and we also ultimately had to cancel a few of them, because of American Airlines. Now that we are trying to resolve things with American Airlines, they are less than sympathetic. They have refused to reimburse us for our nights missed on our honeymoon because of them. American Airlines needs to take responsibility for their mistakes! To top it all off, they even caused problems with our flight home. We were supposed to leave from Miami Airport at 8:00 pm to Reagan Airport, arriving at 10:00 pm. Our flight was delayed, due to mechanical issues with a plane, again. So they switched our planes and we ended up boarding an hour late. Even after we had boarded the plane, we sat on the plane for over an hour waiting for fuel. We finally flew out over 2 hours later than our departure time.
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american airlines, cancelled flights, horrible customer service, never again, worst airline ever

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