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Baggage Problems
COMPLAINT: Turkish airlines refusing pay for damaged baby pushchair

 
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Old Aug 3, 2016, 1:35 PM
SELAHATTIN TUMER SELAHATTIN TUMER is offline
 
Join Date: Aug 2016
Location: Ankara, TURKEY
Posts: 1

I don't know if I am writing to the relevant authority which may have an influence on improving and rating airline services including baggage handling/lost-damaged baggage etc. by warning the airline company in question especially if it is chosen the "Airline of the Year in Europe" 6 succesive years. I am writing to you about Turkish Airlines and its subsidiary company Anadolujet. I flew from Ankara to Bodrum with Anadolujet with my daughter and my 4 month-old grandson on 21 June 2016 (Flight TK7150). Right after the flight, we realized that my grandson's Cybex Cloud carrycot (a detachable part of his Bugaboo pushchair) was badly torn and damaged due to careless handling and immediately went to the Turkish Airlines lost-damaged baggage office in Bodrum Airport and had the photos of the damaged carrycot taken and a damage report be prepared and a damage file be opened. So, my daughters summer holiday in Bodrum started without her baby's carrycot and she had to carry her baby during her 10-day stay in Bodrum. In the meantime, my daughter had a few email and telephone communications with Turkish Airlines and they just wanted to close the matter by offering 400 TL for the Cybex Cloud carrycot invoice valued 1099 TL. (1/3 of its real value). While dealing with these horse bargain procedures with Turkish Airlines we returned Ankara from Bodrum on 30 June 2016 (Flight TK7151) and despite all our warnings to the airline ground services staff this time, to our horror the Bugaboo pushchair part was delivered to us with damages and broken parts. As can be expected, we went to the Turkish Airlines lost-damaged baggage office in Ankarairport and had the photos of the damaged carrycot taken and a damage report be prepared and a damage file be opened. The office clerk said that there is already a file opened on 21 July 2016 and that he would attach the new file to the already existing one.

Since then, sometimes neglecting her motherly duties towards her baby, my daughter is spending minimum daily 1 hour on the phone by combatting Turkish Airlines staff to get her compansation refund of total 3,349 TL (Cybex Cloud carrycot valued 1,099 TL + Bugaboo pushchair valued 2,250 TL) However, the Turkish Airlines is still being difficult and stubborn for not paying the material damage of 3,349 TL forget about the emotional damage they have caused so far. They are still arguing that there should be 2 separate damage reports filed one in Bodrum and one in Ankara as if we had combined these 2 damage reports ourselves. What we only want is to be refunded for our material damage plus a few words of sympathy and apology for their uncooperative and bossy attitude.

I hope this forum has some influence on Turkish Airlines and reflect and direct our voice to these deaf ears.

Kind regards,

Selahattin Tumer
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