#1  
Old Mar 15, 2010, 4:52 PM
kajak0333 kajak0333 is offline
 
Join Date: Mar 2010
Posts: 2
Unhappy Spirit...never again

I showed up at 5:50 am for a 7 am domestic flight which was obviously overbooked and told that "the flight is closed" I had no baggage as it was only a day trip. I missed an important convention.

Alas, did I not mention that unless you "purchase a seat", you can't get a boarding pass before arriving at the airport.

I was told that I could not get a refund from the uncympathetic "customer service" rep nor his condescending "manager". I rushed to another terminal to try to get on a flight with another carrier but was unsuccessful.

Then I went home and read about airlinecomplaints.org in South Florida's SUN SENTINEL.

I hope to take this further to try to get a refund. I will be contact DOT.

I hope Orbitz and Travelocity read these posts.

KAJAK
  #2  
Old Mar 15, 2010, 5:38 PM
Cicero Cicero is offline
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If you miss your flight, it's not the airline's fault and you are not entitled to a refund. Remember your seat would have remained empty.
  #3  
Old Mar 15, 2010, 5:47 PM
kajak0333 kajak0333 is offline
 
Join Date: Mar 2010
Posts: 2
Thumbs down airline sympathizer...more facts for you

The condescending "manager" for Spirit felt it necessary to point out to me and another passenger the this over-booked flight "LEFT 15 MINUTES EARLY"

Do you sympathize with all airlines or just rip-off's like Spirit?

KAJAK
  #4  
Old Mar 16, 2010, 12:36 AM
jimworcs jimworcs is offline
 
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Location: Shropshire, England
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5.50 for a 7am...

The website says the following:

"Day of Departure. Check-In begins 3 hours prior to departure at the Spirit Airlines ticket counter. Spirit Airlines reserves the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 30 minutes prior to scheduled or posted departure (45 minutes for Atlanta, Ft. Lauderdale, Las Vegas and Los Angeles; 60 minutes for international flights). Due to additional Transportation Safety Administration screening requirements, customers wanting to check baggage are required to do so at the ticket counter at least 30 minutes before departure (45 minutes for Atlanta, Ft. Lauderdale, Las Vegas and Los Angeles; 60 minutes for international flights). Customers presenting themselves at the boarding gate less than 15 minutes before the departure (30 minutes for international flights) may lose their reservation and become ineligible for denied boarding compensation."

On that basis, they should not have closed the check in. Do you have any proof of the time you presented yourself at the check in desk? It is important, because the DOT may have an interest if you can prove Spirit are lying. They have previous on this and have paid substantial DOT fines for misconduct in the past.

They will point out to a later clause which states that it takes up to 3 hours to get through the airport, but the key timings are those I have quoted.

Cicero enjoys baiting... best ignored.

Good luck
  #5  
Old Mar 16, 2010, 2:47 AM
Cicero Cicero is offline
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Quote:
Originally Posted by jimworcs View Post

Cicero enjoys baiting... best ignored.

Jim worcs is an old retired hospital janitor. Just ignore him.
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