[dharms112]

• Outbound flight delayed for 12+ hours resulting in reaching destination late. Great annoyance as I myself personally had been travelling as transit from Zimbabwe.
• Outbound flight not to direct original destination after the delay (as specified by Duty Manager, in handout).
• No proper information or guidance given by Air India staff on what is happening with the situation.
• Complete rude members of all ground staff.
• Unacceptable level of hotel provided by Air India due to the delay.
• New outbound scheduled flight after delay now via Mumbai. (we paid extra for direct service – which we not now receiving)
• Promise by duty manager (of 3/5/07), that a 2:30am connecting flight will wait for the inconvenienced Ahmedabad passengers meaning no wait needed.
• Advised once on board the new outbound scheduled flight that its now via Delhi and then via Mumbai
• Aircraft completely dirty, messy and meals/food gone off. Non functioning toilets and rude clearly untrained cabin crew.
• As a result of the 2 stops, 8 hour wait in Mumbai made necessary for new connection to Ahmedabad.
• Again rude and incapable Air India representatives at Mumbai airport. Gave incorrect minimal guidance and information and no refreshments given until specifically voiced for.
• Upon reaching final destination my bag was lost and again none of your staff assisted until I had to shout to be heard. The bag was recovered in the last 3 days of our holiday. This was a greatly upsetting matter as I had wedding related items for my cousins wedding etc.