#1  
Old Aug 27, 2008, 6:59 PM
BLT BLT is offline
 
Join Date: Aug 2008
Posts: 1
Lightbulb United travel by minors

Due to recent changes in unaccomponied minors I called United while making my online reservation for my 14 year-old daughter. I gave the flight number-(it was a US Air flight) and my daughters age. I said I was confirming she could travel alone without additional fees. I asked again to confirm with flight number as I had previous problems with changes in policies regarding travel by minors. I finalized booking on-line. As I received my email confirmation number I confirmed the reservation and policy regarding minors again with United. At the gate I was forced to pay $200 to US Air for an unaccomponied minor. Customer Service at United denied any responsibility for reimbursement.
  #2  
Old Aug 27, 2008, 7:21 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
Default

The policies of the operating carrier (US Airways) normally overrule the polcies of the booking carrier (United Airlines). You should have confirmed US Policy directly with US Airways.

(However, the United reps should have had US Airways policies handingsince thiswas probably a code-share flight)
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service unaccompanied minors wvgirl Southwest Airlines Complaints 6 Dec 3, 2008 2:33 AM
Canceled / Delayed / Overbooked United #1608 Jomied United Airlines Complaints 1 Jul 3, 2008 7:41 PM
Baggage Problems United Airlines Bag and Personnel Problems - oh yeah, Dulles United Airlines people ntboy7756 United Airlines Complaints 6 May 10, 2008 7:11 PM
Canceled / Delayed / Overbooked United nightmare tamarav United Airlines Complaints 0 Jan 9, 2008 11:39 PM


All times are GMT. The time now is 8:20 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020