Customer Service

Have you had any problems with Continental's Customer Service? Have Continental employees treated you poorly?

Customer Service
so this is what you get when you help in a medical emergency....

Thread Tools Display Modes
Old Aug 13, 2011, 10:03 PM
sdlevitt sdlevitt is offline
Join Date: Aug 2011
Posts: 1

I used my frequent flyer points for an upgrade to first class on a red-eye from LA to NY. I am an RN. There was a medical emergency within the first half hour or so into the flight. I volunteered to help as an RN. There was no one else medically certified stepping forwards that could also help out.

I have no issue with volunteering my skills-----BUT, I did not get to sleep. I did not use my FIRST CLASS seats for most of the entire flight. And when I wrote to Continental asking just for a refund of the points for the upgrade ---I received NO ANSWER whatsoever to my request. This is so sad and poor customer service.

The patient needed assistance -- I did the right thing - but I really wish that Continental would have done so also -- ad it was such a small request. As it is also my nursing license-- you can bet that if there was a problem I would have heard...
Reply With Quote Share with Facebook


Old Aug 14, 2011, 5:14 PM
Gromit801 Gromit801 is offline
Join Date: Aug 2007
Posts: 745

I agree they should have done something for you. Perhaps some more messages. Just 30 mins into the flight, I wonder why they didn't turn the flight around?
Reply With Quote Share with Facebook


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
In-flight Issue Assisted with an in-flight medical incident DazedNadConfused American Airlines Complaints 4 Dec 20, 2010 10:57 PM
Customer Service Continental - unable to provide medical attention JCisnero Customer Service 7 Aug 9, 2009 1:46 AM
In-flight Issue Emergency medical treatment BarbEllen Air Canada Complaints 0 Nov 1, 2007 3:29 PM
Baggage Problems BAGGAGE LOST FOR OVER 3 DAYS/LIABILITY FOR MEDICAL COSTS jpc Delta Air Lines Complaints 3 Jun 6, 2007 8:52 AM

All times are GMT. The time now is 5:42 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors