Old Mar 17, 2017, 5:25 AM
collinsm collinsm is offline
Join Date: Mar 2017
Posts: 1
Thumbs down Singapore do not honor Star Alliance terms

We booked a flight with Singapore Airlines as the main carrier from Athens
to Auckland - via Frankfurt and Singapore. With Aegean and Air NZ later taking on legs of the journey.

Singapore baggage policy is that bicycles can be included within checked in baggage at no extra charge. This was the reason we chose this flight.

Star Alliance policy is that the main carriers baggage policy applies
throughout. For our first flight on Aegean, we should have been able to
apply the Singapore baggage terms.

Athens Aegean staff ignored this policy and insisted that their policy took
precedence as we were flying with them first. They would not read, or
reference the relevant policies when shown (incredibly arrogant and
ignorant). We were charged 55 euros by Aegean.

Once in Singapore, we saw a Singapore Airlines helpdesk who both helped us and informed us that we were entitled to a full refund as per the terms and conditions.

However, once we emailed Singapore for said refund, they shirked. They said we had to pursue with Aegean, wh

Aegean are charging baggage without a fee applying. Our contract is with Singapore, so they are also at fault for their non-assistance in the matter.o also shirked. Both Companies are under the Star Alliance umbrella, but do not adhere to the respective policies.
#aegean, #baggage, #singaporeair, #staralliance

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Customer Service A devil hiding behind terms and conditions MnMallah Etihad Airways Complaints 0 Feb 7, 2015 12:00 AM
Suggestion The horror of a United ticket with Star Alliance carriers stroura United Airlines Complaints 3 May 26, 2011 11:48 PM
Frequent Flyer Program Star Alliance "Partners" don't communicate with each other ? flyhi152 Lufthansa Complaints 2 Feb 17, 2011 3:15 PM
Reservations Continental Disses Star Alliance Gold members smurrow Reservations 13 Mar 17, 2010 3:13 PM
Baggage Problems Star Alliance Incompetence Zak Air Canada Complaints 11 Feb 16, 2009 11:02 AM

All times are GMT. The time now is 5:29 PM.


About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.



Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2020