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Customer Service
COMPLAINT: request for refund of penalty charge

 
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  #1  
Old Jun 17, 2007, 5:40 PM
jgerst1 jgerst1 is offline
 
Join Date: Jun 2007
Posts: 2

This may be a duplicate
on 6/4/07 i started to make a request for a pin number to my
deltskymiles account (2025495215) and after numerous tries to contact
a person I had to file a complaint. I was finally conteced on 6/13/0 and
immediately secured tickets for my daughter and son-in-law. However
we were charged $50.00 EACH because of the 21 day required.
IF YOU HAD ADVISED ME WHEN I FIRST REQUESTED A PIN NUMBER WE
WOULD HAVBEEN ABLE TO SECURE THE TICKETS without a penalty
Therefore I am making a request for a refund of the $100.00 penalty
charge
Kindly contact me at [email protected]

Jerome H. Gerst
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  #2  
Old Sep 8, 2007, 7:28 PM
dragonfire6.delta.com dragonfire6.delta.com is offline
Delta Air Lines Employee (NOT OFFICIAL REP)
 
Join Date: Sep 2007
Posts: 22

So.... Delta has to provide you with every rule and regulation when you call in. Maybe you should have read the terms and conditions when you signed up.

Plus I hope you weren't expecting anything by this post since this site has no affliation with Delta.

HaHA
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  #3  
Old Sep 25, 2007, 7:48 AM
gandalf gandalf is offline
 
Join Date: Sep 2007
Posts: 12

you could have gone to Delta.com

Delta skymiles menu then,
manage account then,
skymiles pin then,
create PIN

and you would have got it in a minute....

It's easy as 1,2,3 little daisy....
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  #4  
Old Sep 30, 2007, 4:02 AM
thatguy5 thatguy5 is offline
 
Join Date: Sep 2007
Posts: 4

Good answers ... see I drive both sides of the street.

tg5
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