Old May 10, 2009, 4:52 AM
swiftwings swiftwings is offline
Join Date: May 2009
Posts: 2
Thumbs down KLM - ground staff Aberdeen

I had the misfortune to be dealt wiht om flight KL1455 to Lisbon by a rude officious woman by the name of Nicola Florence. I have complained several times to KLM ground staff and penned a letter, to no avail.
I think customers arnt anyone special these days to people like her, and we have no say in the matter! I wonder if the boss will say to her "please treat customers with respect" I doubt it....

Old May 10, 2009, 4:53 AM
swiftwings swiftwings is offline
Join Date: May 2009
Posts: 2

I will post the whole incident when I fine the word doc...

Old May 20, 2009, 4:28 AM
Jetliner Jetliner is offline
Former Airline Employee (NOT OFFICIAL REP)
Join Date: May 2008
Posts: 495

Aren't they contract ground staff there?
Old May 20, 2009, 8:46 PM
azstar azstar is offline
Join Date: Sep 2008
Posts: 375

The reality is that no airline manager will deal with any of their staff regarding behavioural issues, irregardless of the number of complaints they receive. They simply don't want to deal with it.

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