Reply
Customer Service
COMPLAINT: Pathetic customer service

 
Thread Tools Display Modes
  #1  
Old Mar 5, 2013, 4:32 AM
SandhyaPrakash SandhyaPrakash is offline
 
Join Date: Mar 2013
Posts: 1

Have been flying with Etihad for quite some time now.....was never able to undertand why they do not allow us to make changes to the tickets online....considering that they would anyways be charging a change fee of $200.
I was to initially fly in April and due to some conflict I had the misfortune of having my tickets changed for May travel......all the websites indicate lower airline fares for Etihad for a travel in May...however when we call their customer service, they not only indicate a higher fare (a fare difference of more than 300 per ticket) than what the major sites (including etihad.com) indicate but they are also impolite while trying to swindle us off our money.

To summarize they do not allow us to make changes online so that they can rob us off our hard earned money......the worst part is being on phone with a bunch of uneducated folks for hours together....
For all these things the airline should at least let us know why their customer service indicates higher fares and instead of paying us back try to rob us.....in addition we should be paid for the mental harassment we have to undergo in speaking to these agents and being on phone with them for hours togehter........i have been on call with them for almost every night for the past 10 days but my tickets have still not been changed
Is there any other higher official site where i can register my complain and at least paid back for this mental harassment!!!!!
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked charleston service cancelled, terrible customer service jmb Flights Canceled / Delayed / Overbooked 16 Oct 24, 2009 6:38 PM
Customer Service Emirates - Service at Sydney Pathetic reshlulu Emirates Complaints 0 Dec 7, 2008 12:01 PM


All times are GMT. The time now is 9:35 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors