COMPLAINT: Improve ground services

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Old Dec 16, 2014, 1:28 PM
GerryNairobi GerryNairobi is offline
Join Date: Dec 2014
Posts: 1

I have been flying Etihad for about 2 years and whenever somebody asks me "How is Etihad", my standard reply is "Great in the air but lousy on the ground". The reason I say this is that check-in with Etihad, particularly at Abu Dhabi airport is an absolute nightmare. It doesn't matter how early you arrive at Terminal 3 you will still stand there for 2 hours while some slouch that got out of bed 2 hours later than you will be immediately catapulted to the top of the check-in queue when he arrives breathless with his luggage, late for check-in. Then the rest of us stand there seething while this "Johnny Come Lately" get's priority attention so that he doesn't miss his flight. Please stop this practice and treat all passengers equally
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Old Dec 16, 2014, 8:05 PM
Etihad Representative Etihad Representative is offline
Join Date: Oct 2008
Location: Abu Dhabi - UAE
Posts: 286

Dear Gerry,

Thank you for your feedback.

We do apologize if we have caused any inconvenience to you. With regards to your issue, we kindly advise you to email us your feedback along with your booking reference to ********************** so we can look into your case and investigate further.

Thank you and Best Regards. *JS
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