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Reservations
COMPLAINT: Bait and switch

 
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Old Sep 13, 2011, 1:28 AM
Larryharrington Larryharrington is offline
 
Join Date: Sep 2011
Posts: 1

Booked a ticket, paid the booking fees. American assigned a seat ( I did not request a certain seat, they gave me one). Boarding pass had seat number but at check in I was told no seat. After calling customer service, told that seat is now a premium seat BUT it wasn't when AA booked it and they never called me to discuss it or ask if I wanted to pay extra. Poor customer service and bait and switch on seat. AA says, even if we assign a seat, it isn't a contract as we only agree to take you from point a to b. Really. So I get to board last, without overhead space because of their bait and switch.
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Old Sep 13, 2011, 9:18 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Shropshire, England
Posts: 3,197

That is typical of the outrageous anti-consumer monopolies that are the US airlines. The one sidedness of the contracts are outrageous.
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