Reply
Baggage Problems
COMPLAINT: Miserable Trip on American

 
Thread Tools Display Modes
  #1  
Old Nov 19, 2008, 7:46 PM
slk350 slk350 is offline
 
Join Date: Nov 2008
Posts: 2

We went on vacation to the Bahamas after a stressful year, only to have American Airlines completely ruin it. Upon checkin in DC, the incompetent counter person checked in our bags under another person's name going to NICARAUGA! The Bahamian baggage agent had to search to even find our luggage from our baggage claim check number (Friday morning). Then we arrived Miami for our connection flight, get out on the tarmac to board our plane only to find out that the plane was scheduled for routine maintainence and we had to be shuttled back to the terminal and wait for another plane. After more than an hour delay, we returned to our flight.

After filing a claim for lost luggage, we head off to our beach resort in jeans and long sleeve clothing. After calling several times, we finally received our luggage (and not without content damage) on Sunday late afternoon. In our attempt to file the reimbursement claim on Friday's return, we were advised that we would have to do that with the 800# in the US. We are five days past, numerous calls and email complaint filed, with no response.

On our return flight out of Miami, all flights were booked after running from terminal to terminal in trying to standby since our flight was cancelled. No, they stuck us on a flight at 2:30 pm. through Chicago arriving home at 9:30 pm, therby missing our prearranged transportation home scheduled for 5:30 pm.

What a lovely ending to a lovely trip! WE CAME HOME MORE STRESSED THAN WHEN WE LEFT, and it still is not over! And we are both frequent flyers.....AA just does not care!

Last edited by slk350; Nov 19, 2008 at 7:47 PM. Reason: American Airlines
Reply With Quote Share with Facebook


Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems Ruined Trip Raquel American Airlines Complaints 1 Sep 15, 2008 5:12 AM
Canceled / Delayed / Overbooked Trip to Europe manu_dobrin Delta Air Lines Complaints 2 Aug 13, 2008 10:27 PM
Customer Service Multiairline trip, disability seating toxindoc Customer Service 2 Jun 5, 2008 9:03 PM
Canceled / Delayed / Overbooked Horrible Business Trip 88al88 Delta Air Lines Complaints 0 Aug 27, 2007 10:25 PM


All times are GMT. The time now is 8:12 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

counter free hit unique web
unique visitors